Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unwashed, in its original condition, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at alexyuk1810@gmail.com. Please contact us before sending a return. We will confirm our return address and provide return instructions. Items sent back without first requesting a return will not be accepted.

Return shipping is paid by the customer when the item does not suit them. If the item is defective, damaged or incorrect, we cover the return shipping if a return is required.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and make it right. Please include your order number and photos of the issue and packaging.

Custom orders

Standard sizes offered in our store are eligible for returns under this policy. Returns may be limited for products made using custom measurements provided by you or clearly personalized products. Please contact us if you have questions about your specific item.

Exchanges

We do not offer direct exchanges. The fastest option is to return the item if eligible and place a new order.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at alexyuk1810@gmail.com.